Website Care Packages

Frequently asked questions?

Who do I call if something goes wrong?

We will be your first point of call should something go wrong with your website. We will determine whether it is something the hosting company needs to fix something that is covered by your website care plan. These website care plans include updating your software, regular backups, security checks and making sure your website is online and open for business 24/7/365.

When can I contact support?

Simply drop us an email and Susan will assign your task as a priority. We are available from 9:30 am Monday to Friday to assist you but rest assured we have tools in place that are monitoring your website 24/7.

What type of content updates can you carry out?

Whether it’s adding products to WooCommerce, posting on your social media, developing WordPress plugins or any other web development – we can do it all, providing it doesn’t go over your allocated hourly cap. If you are likely to go over your cap, we will never bill you over your agreed fee. Instead, we will contact you and speak about quoting for the larger job.

Is there a contract period?

Just the month you are in. You can cancel at any time.